This Policy applies to the website www.ethias.be and to all other websites referenced under “ethias.be” (hereafter the “Website”).
This Policy does not apply to www.flora.insure which has its own cookie policy.
Ethias uses the following cookies on its website:
Essential cookies
These cookies are necessary for the proper functioning of the website from a technical point of view. It is not possible to refuse them if you wish to visit our website. These cookies are placed as soon as you access the website.
Cookie |
Source |
Type |
Validity |
Description |
atoken |
Ethias/IAM |
Technical |
Session |
OAUTH opaque access token |
Captcha-Token |
Ethias/Identification |
Technical |
Session |
Cookie used to confirm the captcha during identification |
ethias_persistence |
F5 |
Technical |
Session |
F5 load balancer persistence of the AEM node / GW API / CQ5 |
EthiasConnectLangue |
Ethias |
Technical |
100 days |
Cookie used to save the language to be used on the ethias connect website |
EthiasInternetLangue |
Ethias |
Technical |
1 month / 1000 days |
Cookie used to save the language to be used on Ethias websites |
gdprconsent |
Ethias |
Technical |
1 year |
Used to save the chosen cookies to be enabled for the visitor |
JSESSIONID
|
Tomcat |
Technical |
Session |
It is a technical session cookie: it redirects website visits towards different back-end machines. Not all visitors go to the same server. If one server is down, the visit can be redirected to another server. This cookie identifies which user gets redirected to which server. It ensures visitors are evenly distributed to the servers and ensures stable operation. |
Language |
Ethias |
Technical |
10 years |
Cookie used to save the language to be used on the extranet |
PD-S-SESSION-ID |
ISAM |
Technical |
Session |
ISAM cookie: IBM Security Access Manager. Used for sites authenticated by ISAM. It is normally attached to the host name domain of the URL, not on *.ethias.be https://securemyethias.ethias.be https://secureextranet.ethias.be not normally used on www.ethias.be |
requires-aem-saml |
AEM |
Technical |
Session |
Technical cookie set by IAM |
sat_track |
AEM |
Technical |
Session |
This cookie allows to manage the execution of the Launch library with the visitor's consent. Default value: false. |
SMSavedSession |
Siteminder |
Technical |
Session |
Same as SMSESSION but during impersonation |
SMSESSION |
Siteminder |
Technical |
Session |
When a user in CA Single Sign-On protected realm is authenticated, Web Agent generates an SMSESSION. The SMSESSION Cookie represents a user session. |
TS************ |
F5 |
Technical |
Session |
This is a security cookie set by the Firewall that serves as a unique identificator. |
Functional cookies
These cookies allow to facilitate the visit to the website and to navigate in an optimal way. They are only placed after you have made a choice about the placement of the cookies.
Cookie |
Source |
Type |
Validity |
Description |
activité |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (occupation) |
AMCV_*************@AdobeOrg |
Adobe Experience Cloud |
Functional |
2 years |
This cookie identifies a one-time visitor. Unique ID used by Experience Cloud solutions. |
AMCVS_*************@AdobeOrg |
Adobe Experience Cloud |
Functional |
Session |
The AMCVS cookie is a flag indicating that the session has started. Its value is always "1" and ends as soon as the session is over. |
annee |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (year of birth) |
atoken |
Ethias/IAM |
Functional |
Session |
OAUTH opaque access token |
boite |
Ethias/Identification |
Functional |
3 minutes / 1 month |
Cookie used to save the visitor's identity (box) |
check |
/ |
Functional |
Session |
/ |
city |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (place of birth) |
codepostal |
Ethias/Identification |
Functional |
3 minutes / 1 month |
Cookie used to save the visitor’s identity (zip code) |
day |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (day of birth) |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (email address) |
|
EthiasInternetLangue |
Ethias |
Functional |
Variable (1 month or 1000 days) |
Cookie used to save the language to be used on Ethias websites |
EthiasInternetPage |
AEM |
Functional |
1000 days |
Choice of landing page via ethias.be (AEM internal links) |
firstConnexion |
Ethias |
Functional |
Session |
/ |
first name |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (first name) |
managementTag |
Ethias |
Functional |
Session |
Saves the category filter to show in the client zone |
month |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (month of birth) |
Nina-nina-block-Session |
Chat Matthias |
Functional |
/ |
/ |
name |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (last name) |
number |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (house number) |
occupation |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (profession) |
phone |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (phone number) |
productTagproductTag |
Ethias |
Functional |
Session |
Saves the product filter to show in the client zone |
radioSalutation |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity |
street |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (street) |
zipcode |
Ethias/Identification |
Functional |
3 minutes |
Cookie used to save the visitor’s identity (zip code) |
Analytical cookies
These cookies analyse visitor behaviour on the Website and help Ethias to improve and customize the user's browsing experience. For example, they record the number of visits, the number of pages viewed and the user activity on the Ethias website.
Cookie |
Source |
Type |
Validity |
Description |
_hjSessionUser_{site_id} | Hotjar | Analytics | 1 year | Defined when the user lands on a page for the first time. Stores the Hotjar user ID which is unique to this site. Hotjar does not track users on different sites. Ensures that data from subsequent visits to the same site are attributed to the same user ID. JSON data type. |
_hjHasCachedUserAttributes | Hotjar | Analytics | Session | This lets us know whether or not the data defined in local storage element _hjUserAttributes is up to date. Boolean true/false data type. |
_hjUserAttributesHash | Hotjar | Analytics | Duration 2 minutes, extended every 30 seconds | Informs us when any user attribute has changed and needs to be updated. Content hash data type. |
_hjUserAttributes | Hotjar | Analytics | No explicit expiry date | Stores user attributes sent via the Hotjar identification API. JSON data type encoded in base64. |
_hjSession_{site_id} | Hotjar | Analytics | 30 minutes, extended in case of user activity | Contains current session data. Ensures that subsequent requests in the session window are assigned to the same session. JSON data type. |
hjViewportId | Hotjar | Analytics | Session | Stores user viewport details such as size and dimensions. UUID data type. |
hjActiveViewportIds | Hotjar | Analytics | expirationTimestamp | Stores the user's active viewport IDs. Stores an expirationTimestamp which is used to validate active viewports during script initialization. JSON data type. |
_hjCookieTest | Hotjar | Analytics | Duration less than 100 ms, cookie expiration set to session duration. Deleted almost immediately after its creation. |
Checks if Hotjar tracking code can use cookies. If so, a value of 1 is set. Boolean true/false data type. |
_hjLocalStorageTest | Hotjar | Analytics | Duration less than 100 ms. Data stored in _hjLocalStorageTest has no expiration time, but is deleted almost immediately after creation. |
Checks if Hotjar tracking code can use local storage. If so, a value of 1 is set. Boolean true/false data type. |
_hjSessionStorageTest | Hotjar | Analytics | Duration less than 100 ms. Data stored in _hjSessionStorageTest has no expiration time, but is deleted almost immediately after creation. |
Checks if Hotjar tracking code can use session storage. If so, a value of 1 is set. Boolean true/false data type. |
_hjTLDTest | Hotjar | Analytics | Session After this check, the cookie is deleted. |
We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. This allows us to try and determine the most generic cookie path to use, instead of the page host name. This means that cookies can be shared between subdomains (if applicable). Boolean true/false data type. |
AMCV_*************@AdobeOrg |
Adobe Experience Cloud |
Analytics |
2 years |
This cookie identifies a one-time visitor. Unique ID used by Experience Cloud solutions. |
AMCVS_*************@AdobeOrg |
Adobe Experience Cloud |
Analytics |
Session |
The AMCVS cookie is a flag indicating that the session has started. Its value is always “1” and ends as soon as the session is over. |
s_cc |
Adobe Analytics |
Analytics |
Session |
The JavaScript code sets up and read this cookie to determine if cookies are activated (simply set to “True”). Without it, we cannot carry out website performance analyses (what was viewed and what was not). |
s_ecid |
Adobe Analytics + Experience Cloud |
Analytics |
2 year |
This cookie is set up by the client domain after the client set up the AMCV cookie. The purpose of this cookie is to allow tracking of persistent identifiers in the owner state and is used as a reference ID if the AMCV cookie has expired. Contains a copy of the MID or Experience Cloud ID (ECID). MID is stored in a key-value pair that follows the syntax s_ecid=MCMID. |
s_fid |
Adobe Analytics |
Analytics |
2 year |
This cookie identifies a one-time visitor it the standard cookie s_vi is unavailable because of third-party cookie restrictions. |
s_ppv |
Adobe Analytics |
Analytics |
Session |
These cookies are used by the "getPercentPageViewed" plugin to measure a visitor's scrolling activity to see what part of a page they have seen before moving to another page. It contains the name of the previous page viewed, the highest percentage of the previous page viewed, the highest total number of pixels displayed, the highest number of "page folds" achieved and the total number of "page folds" available on that previous page. |
s_ppvl |
Adobe Analytics |
Analytics |
Session |
These cookies are used by the "getPercentPageViewed" plugin to measure a visitor's scrolling activity to see what part of a page they have seen before moving to another page. It contains the name of the previous page viewed, the highest percentage of the previous page viewed, the highest total number of pixels displayed, the highest number of "page folds" achieved and the total number of "page folds" available on that previous page. |
s_ppvn |
Adobe Analytics |
Analytics |
Session |
These cookies are used by the "getPercentPageViewed" plug-in to measure a visitor's scrolling activity to see what part of a page they have seen before moving to another page. It contains the name of the previous page viewed, the highest percentage of the previous page viewed, the highest total number of pixels displayed, the highest number of "page folds" achieved and the total number of "page folds" available on that previous page. |
s_sq |
Adobe Analytics |
Analytics |
Session |
This cookie is set and read by the JavaScript code when the ClickMap or Map functionality is enabled; contains information about the previous link the user has previously clicked on. It is used to report on website visits (number of times the website has been visited) to create a "track" of the navigation path. We do not know the identity of the visitor (anonymous cookie), but we do know the path taken by the visitor during his or her visit. |
s_vi_******* |
Adobe Analytics |
Analytics |
2 year |
This cookie identifies a one-time visitor. |
Tracking cookies
This category of cookies includes:
- cookies that allow Ethias to analyse user activity in order to offer adapted content and targeted advertising;
- cookies that allow Ethias to interact with sites of social networks or other media companies on its website.
With these cookies, these social networks or media companies collect information about the behaviour and preferences of visitors in order to optimize their own services or to display personalized content.
Cookie |
Source |
Type |
Validity |
Description |
dtCookie |
Dynatrace |
Tracking |
Session |
Tracks a visit across multiple requests. |
dtLatC |
Dynatrace |
Tracking |
Session |
Measures server latency for performance monitoring. |
dtPc |
Dynatrace |
Tracking |
Session |
Required to identify proper endpoints for beacon transmission; includes session ID for correlation. |
dtSa |
Dynatrace |
Tracking |
Session |
Intermediate store for page-spanning actions. |
Enhanced Conversion | Google Ads | Tracking | 540 days | The Enhanced Conversion Google feature supplements the existing Google conversion tag (gtag.js). It uses a secure one-way hash algorithm called SHA256 on the data. The hashed data is then matched with signed-in Google accounts in order to attribute campaign conversions. The data necessary for the proper functioning of the Google Enhanced Conversion is collected through functional cookies, but only if the visitor gives consent for the use of tracking cookies. The following data is hashed by the Google Enhanced Conversion and the relevant functional cookies: - email address (captured from the functional cookie: email) - phone number (captured from the functional cookie: telephone) - first name (captured from the functional cookie: prenom) - last name (captured from the functional cookie: nom) - full postal address ( captured from the functional cookie: rue + numero, localite, codepostal) |
Meta |
Meta (Facebook, Instagram & Messenger) |
Tracking |
180 days |
Retargeting, app installs & conversion measurement. (Retargeting allows us to retarget visitors who have visited certain pages of our website through advertisements on third-party websites) (Conversion = the percentage of visitors who proceed to a transaction) (https://www.meta.com) |
Google Campaign Manager |
Tracking |
90 days |
Ad retargetting and conversion count (https://ad.doubleclick.net) |
|
gtag.js |
Google Ads |
Tracking |
540 days |
The global site tag (gtag.js) is a JavaScript tagging framework and API that allows us to send event data to Google Analytics, Google Ads, and Google Marketing Platform. More info: https://policies.google.com/?hl=en. |
mbox |
Adobe Target |
Tracking |
2 weeks |
This cookie is used to allow the website operators to test content and determine what kind of content is the most relevant to our visitors. |
Outbrain |
Outbrain |
Tracking |
30 days |
Ad retargetting and conversion count (https://amplify.outbrain.com) |
rxec |
Dynatrace |
Tracking |
Session |
Backup rxvt |
rxvisitid |
Dynatrace |
Tracking |
Session |
Backup rxVisitor |
rxVisitor |
Dynatrace |
Tracking |
Session |
Visitor ID to correlate sessions |
rxvt |
Dynatrace |
Tracking |
Session |
Session Timeout |
TikTok |
TikTok |
Tracking |
180 days |
Retargeting and Conversion measurement. (Retargeting allows us to retarget visitors who have visited certain pages of our website through advertisements on third-party websites) (Conversion = the percentage of visitors who proceed to a transaction) (https://www.tiktok.com) |
UET |
Bing Ads |
Tracking |
180 days |
Universal Event Tracking (UET) is a mechanism for advertisers to report user activity on their websites to Microsoft Advertising by installing one site-wide tag. This tag records what customers do on the website then Microsoft Advertising starts collecting that data allowing to track conversions (like purchases or leads) or target audiences using remarketing lists. More info: https://about.ads.microsoft.com/en-gb/resources/policies/microsoft-advertising-privacy-policy. |
Tracking | 180 days | Retargeting and Conversion measurement. (Retargeting allows us to retarget visitors who have visited certain pages of our website through advertisements on third-party websites) (Conversion = the percentage of visitors who proceed to a transaction) (https://www.pinterest.com) | ||
Tracking | 180 days | Retargeting and Conversion measurement. (Retargeting allows us to retarget visitors who have visited certain pages of our website through advertisements on third-party websites) (Conversion = the percentage of visitors who proceed to a transaction) (https://www.linkedin.com ) | ||
Snapchat | Snapchat | Tracking | 180 days | Retargeting and Conversion measurement. (Retargeting allows us to retarget visitors who have visited certain pages of our website through advertisements on third-party websites) (Conversion = the percentage of visitors who proceed to a transaction) (https://www.snapchat.com/) |
When visiting the Ethias website, each visitor is notified about the use of cookies and fingerprinting. As end user, he or she can turn off unwanted cookies and fingerprinting by installing a cookie management tool or by using one of the links below:
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en
- Firefox: http://support.mozilla.org/fr/kb/activer-desactiver-cookies?s=cookies&r=5&as=s
- Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
If the user disables all cookies and fingerprinting, the Website will not be able to function properly or optimize the user's experience on the Website.
Fingerprinting is a probability-based technique to uniquely identify a user on a website or mobile application through the technical characteristics of the user's browser. The hardware the user uses to log in provides the server with a certain amount of information, for example, screen size or operating system. If this information is sufficient, it can be used to distinguish individuals and track them in a way similar to cookies. Ethias uses fingerprinting on its website for the following purposes:
Ethias systematically processes personal data in accordance with its Privacy Policy and requirements of the European regulations on privacy protection: the General Data Protection Regulation (GDPR) (EU) 2016/679 and the existing legislation on cookies and information collecting devices.
Every user has the right:
- to contact Ethias' Data Protection Officer by e-mail at DPO@Ethias.be;
- to file a complaint with the supervisory authority (https://www.dataprotectionauthority.be/citizen).